Welcome to MOOS. These Terms and Conditions govern your use of our mobile application and services. By accessing or using our app, you agree to be bound by these terms.
1. Acceptance of Terms
By downloading, installing, or using the MOOS application, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our application. We may update or change these Terms from time to time. By continuing to use the app after updates, you agree to the revised Terms.
2. Use of Service
MOOS provides a platform for connecting customers with barber shops and barbers. MOOS is a technology platform only. We do not own, operate, or control any barber shops or barbers, and we do not provide hairdressing or grooming services ourselves. You may use our service to book appointments, view barber profiles, and access related services. You agree to use the service only for lawful purposes and in accordance with these terms. You must be at least 18 years old to create an account and use the app. By using MOOS, you confirm that you meet this requirement. Barbers using the app are solely responsible for providing their services in accordance with applicable laws, regulations, and licensing requirements in the Kingdom of Saudi Arabia. MOOS does not verify such compliance and is not responsible for the quality, safety, legality, or results of any services provided by barbers.
3. User Accounts
To access certain features of the app, you may be required to create an account. You must provide accurate, current, and complete information when creating an account for customers using MOOS application. For Barbers, this includes ensuring that all barber profiles, service descriptions, pricing, and availability listed on MOOS are accurate, up to date, and not misleading. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or misuse the app.
4. Booking and Cancellation
Appointments can be booked through the app subject to Barbers availability. Cancellation policies may vary by barber shop. You agree to comply with the cancellation policies of the barber shop you book with. All booking, cancellation, and refund policies are set solely by the barber shop you book with. MOOS is not responsible for cancellations, no-shows, or any related fees. Any disputes must be resolved directly between the customer and the barber and/or barber shop.
5. Payment Terms
All payments for services are handled directly between customers and barber shops at the time of service. MOOS does not process, collect, or store payments on behalf of either party. We are not responsible for disputes, refunds, or failed payments. MOOS only provides a tool to facilitate and digitize appointment bookings for Barbers, and provide customers with a more flexible and easy to use tool to book appointments.
6. Privacy and Data Protection
Your privacy is important to us. We only use personal information for the purposes of scheduling, account management, and improving user experience. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our service, you consent to our collection and use of information as described in our Privacy Policy.
7. Prohibited Activities
You agree not to use the service to: (a) violate any applicable laws or regulations; (b) infringe upon the rights of others; (c) transmit harmful, offensive, or inappropriate content; (d) attempt to gain unauthorized access to our systems; (e) interfere with the proper functioning of the service; (f) Make fake bookings or misrepresent your identity.; (g) Harass or abuse barbers, customers, or other users through the app; (h) For barbers: post unlawful, offensive, or infringing content, including images, logos, or descriptions without the necessary rights or permissions.
8. Intellectual Property
The MOOS application and its content, including but not limited to text, graphics, logos, and software, are owned by us or our licensors and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent. Logos, images, and content uploaded by barber shops remain the property of those barber shops. MOOS does not claim ownership of such content.
9. Limitation of Liability
MOOS is not a party to any agreement between customers and barber shops. We do not guarantee the quality, safety, legality, or availability of any services offered by barber shops, nor do we endorse or control them. To the maximum extent permitted by law, MOOS shall not be liable for any claims, disputes, damages, or losses of any kind arising from interactions between customers and barber shops. All such matters must be resolved directly between the customer and the barber shop. Barbers agree to indemnify and hold harmless MOOS from any claims, liabilities, or damages arising out of their services, actions, or content provided through the app.
10. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms in the app. Your continued use of the service after such changes constitutes acceptance of the new terms.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Saudi Arabia.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at (moosapp@hotmail.com) or through the contact information provided in the app.
13. Language of Agreement
In the event of any discrepancy or difference in interpretation between the English version of these Terms and Conditions and any translation thereof into another language, the English version shall prevail and be the binding version.
These Terms and Conditions were last updated on August 15, 2025